The First Line Manager: The Customer
The Chief Executive Officer of my Company said, “Our customer must be in the center of everything we do.” I am not sure the company’s first line managers are acting on this statement. It is just...
View ArticleFirst Line Manager: Empowering Employees
Our company President rose, his first statement, “You are empowered. I expect you to make decisions for our company.” Sounded good since this is the flavor of the month in corporate slogans:...
View ArticleFirst Line Manager: The Possible of the Impossible
If the Wright brothers could have made a jet; we would not have a biplane. They took the materials in their bicycle shop to make the first machine of flight. The brothers poked a hole in the impossible...
View ArticleFirst Line Manager: The Problem Ain’t The Problem
I am discussing a recurring problem with an engineer on the phone. Bob S., my Customer Service Manger told me the problem occurred again today. This engineer’s crews cause the problem when they come...
View ArticleFirst Line Manager: The Key to Greatness Is Enabling Not Delegating.
I keep trying to get a university to realize first line management is different from upper management, to no avail. Lately, I spoke to a fraternity brother of mine, an associate dean of a management...
View ArticleFirst Line Manager: Over Thinking stuff
What is over thinking? I am working on a project for my college fraternity. A “Reflection Workshop” designed to help our young members recognize the culture in their chapter. What are the traits the...
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